Residents Satisfaction Survey 2010                    See also Regional Perception Survey 2010


The 2010 Residents Satisfaction Survey was carried out by an independent survey company; on behalf of Council in August. The survey consisted of a random telephone sample of 400 residents. The survey is primarily used to ascertain satisfaction levels for Council services; the results are used for reporting back to the community and for future decision-making. In addition this year Council asked specific questions about the proposed national cycleway, district libraries, Councils future direction and communications/media.

The majority of the satisfaction survey questions showed a decrease in levels of satisfaction in Councils services and activities. Those bucking the trend with an increase in satisfaction were ‘Communication with Council staff’; ‘Confidence in Council decision making process’ and ‘Refuse collection’.

The following tables summarise the satisfaction with Council services. For a full list of satisfaction v dissatisfaction and don’t know please see the full report. HDC Residents' Survey Report(315KB)

Council uses these statistics to help better inform them when decision-making. They also help to prioritise work and identify key service areas which require attention.

% of respondents ‘very satisfied’ or ‘satisfied’ 2002 2004 2007 2010 Change
The accessibility to, and quality of, communication with Hauraki District Council staff   N/A   54   52   60   +8
The general quality and reliability of Hauraki District Council services   N/A   50   54   52   -2
The way in which the District is promoted   57   51   55   49   -6
The particular recreational needs of adults within the community   N/A   N/A   45   40   -5
The particular recreational needs of children and youth   N/A   N/A   37   37   -
Confidence in Council’s decision making process   N/A   N/A   29   34   +5
The Council’s public consultation process   N/A   N/A   N/A   26   -
The transparency of the Council’s decision making process   N/A   N/A   N/A   24   -
Understanding of Council’s decision making process   N/A   N/A   24   23   -1

 

% of respondents ‘very satisfied’ or ‘satisfied’   2002   2004   2007   2010   Change
Public libraries    61   67   69   67   -2
Parks and reserves   79   78   75   67   -8
Collection of recycling   N/A   N/A   N/A   60   -
Collection of refuse    57   57   52   60   +8
Street lighting   61   68   63   58   -5
Quality of walkways   N/A   N/A   N/A   54   -
Quality of water supply   59   54   61   53   -8
Public halls    67   63   65   49   -16
Refuse transfer station   N/A   N/A   59   46   -13
Control / management of dogs    51   48   47   46   -1
Quality of the roads    55   44   50   42   -8
Public toilets    46   49   53   39   -14
Quality of the footpaths    42   38   47   37   -10
The stormwater or land drainage services    48   40   46   37   -9
Public swimming pools   38   31   35   34   -1
Communication and consultation services provided by BUILDING Services   N/A   N/A   19   19   -
Communication and consultation services provided by PLANNING Services   N/A   N/A   23   17   -6