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2017 Annual Satisfaction Survey

Every year the Council conducts either an annual survey, or a triennial and annual survey combined. Annual surveys are used to measure resident’s satisfaction with our services and facilities. The triennial survey includes not only satisfaction questions but also a number of other questions to inform the newly elected Council at the start of its three year term.

The 2017 annual satisfaction survey was conducted in July/August 2017. The survey included a random telephone sample of 400 residents as well as an online survey. Users of the building and planning services were also specifically surveyed.

The annual satisfaction results help us to measure our progress towards achieving our performance targets and are reported on in our Annual Report documents.

View the results of the 2017 Satisfaction Survey [PDF, 2.7 MB] Adobe PDF document 

2016 Triennial Satisfaction Survey 

The 2016 survey not only sought feedback on Council’s services and facilities, but also asked additional topical questions to inform the newly elected Council of the key matters for the District.

The triennial questions asked this year related to: 

  • Important matters for the District
  • Council involvement in pensioner housing 
  • Perceptions of Council 
  • Council involvement in the provision of ultrafast broadband 
  • Frequency of rates instalments
  • Website usage
  • Internet satisfaction 
  • Social media usage 
  • Recycling adequacy 
  • Intention to vote in the local election

View the results of the Hauraki District Council Residents Survey August 2016 [PDF, 3.2 MB] Adobe PDF document

2015 Annual Satisfaction Survey Results

View the 2015 survey results showing the levels of satisfaction with our services: 2015 Annual Satisfaction Survey (2.22 MB)Adobe PDF document 

2014 Annual Satisfaction Survey Results

View the 2014 survey results showing the levels of satisfaction with our services: 2014 Annual Satisfaction Survey (397 KB) Adobe PDF document

2013 Triennial Satisfaction Survey Results

The 2013 triennial satisfaction survey was undertaken in August 2013.

Some of the triennial topics we sought information on in 2013 were:

  • community communication preferences,
  • future directions of Council,
  • economic development,
  • Hauraki Rail Trail usage, and
  • perceptions on fluoride.

View the results of the 2013 Triennial Residents Survey (1 MB) Adobe PDF document