SceneryCarHouse fade

Hot Topics

Service Request Online

Do you have a Council related problem that requires attention?

Proposed Project Martha

Planners reports from HDC and WRC for consideration at the hearing are now available.

Proposed Wind Farm

Submissions now open

Swimming Season

Ngatea, Paeroa and Waihi pools are now open. Take the plunge.

It's more than just a job

View our latest job vacancies and apply online.

Kerbside Collections

Week 2 begins Monday 10 December 2018

Our Customer Charter

Your rights as a customer are:
  • to be treated with respect
  • to receive a timely and accurate response
  • to have access to relevant information.
Our commitment to you:
  • We will respond to you promptly.
  • Our staff will identify themselves.
  • We will provide knowledgeable staff at first contact.
  • We will fairly interpret and apply the laws, by-laws and regulations.
  • Our services standards will be freely available.
  • We will review feedback from our customers.
Customer feedback:
  • We welcome feedback about our service.
  • The Council has formal feedback procedures. Ask for an information brochure, or check out the Suggestions section on the website to submit your feedback