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Hot Topics

Service Request Online

Do you have a Council related problem that requires attention?

Kaiaua Coast Disaster Relief Fund

Fund to assist residents most affected in Jan 2018

Applications for Kaiaua Coast Disaster Relief Fund

Applications available for Kaiaua Coast residents most affected by the coastal flooding in Jan 2018


Kerbside Collections

Week 2 begins Monday 19 February 2018



Visit our public pools

Hauraki Pools are now open. Come on down for a swim!

Our Customer Charter

Your rights as a customer are:
  • to be treated with respect
  • to receive a timely and accurate response
  • to have access to relevant information.
Our commitment to you:
  • We will respond to you promptly.
  • Our staff will identify themselves.
  • We will provide knowledgeable staff at first contact.
  • We will fairly interpret and apply the laws, by-laws and regulations.
  • Our services standards will be freely available.
  • We will review feedback from our customers.
Customer feedback:
  • We welcome feedback about our service.
  • The Council has formal feedback procedures. Ask for an information brochure, or check out the Suggestions section on the website to submit your feedback