The move to COVID-19 Alert Level 4 means that the vast majority of our staff must work from home, other than those who are working directly on essential services.
Council offices closed - Paeroa office open for emergencies
Paeroa office is open for emergencies only, for example if you have no water and no other means to contact us.
Ngatea and Waihi offices are closed.
Community facilities closed
Our libraries and other community facilities are closed.
Find out more about Council services and facilities during COVID-19.
Essential services and online services
We’ll continue to provide essential services such as water, wastewater, rubbish collection and roading, and carry on other business as usual as much as we can from home.
See our Online Services
For urgent issues please contact us directly by phone. Paeroa Office will be open for emergency access only.
For emergency issues outside of office hours (8:00am - 4:30pm Monday to Friday except for public holidays)
please phone 07 862 8609 or 0800 734 834 (from within the District)
If you have a council related problem that requires attention please complete a
If you have a question that you can't find an answer to on our website please
If you have a suggestion or would like to give us feedback please use the form to
Non-urgent service requests may have to wait
Please continue to lodge service requests as normal, but remember that our ability to maintain normal response times will be compromised during the lockdown period. This means urgent requests will be attended to, but non-urgent requests will have to wait in many cases.
Ngatea and Waihi offices will be closed from 4:30pm Tuesday 24 March 2020
Paeroa office will be open for emergency access only from 8:00am to 4:30pm Monday to Friday
except for Public Holidays
07 862 8609
0800 734 834 (from within the District)
Please note that while we still have Fax available we prefer the use of documents sent by email.
07 862 8607
Hauraki District Council
PO Box 17
For after hours emergency contact please use phone numbers above.