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COVID-19 Council Updates

Stay up to date with Council operations, activities, and services.

Kerbside Collections

During the COVID-19 lockdown rubbish will be collected fortnightly on your normal recycling week. 

Week 1 begins Monday 6 April 2020

COVID-19 in New Zealand

For all national updates and information

Service Request Online

Do you have a Council related problem that requires attention?

Water restriction status

Waihi & Waikino alternate days for outdoor water use.

Drainage Committee elections

Nominations 25 February to 4:00pm Tuesday 31 March 2020.

We Need To Talk

Opportunities to tell us your thoughts...

The move to COVID-19 Alert Level 4 means that the vast majority of our staff must work from home, other than those who are working directly on essential services.

Council offices closed - Paeroa office open for emergencies

Paeroa office is open for emergencies only, for example if you have no water and no other means to contact us.

Ngatea and Waihi offices are closed.

Community facilities closed

Our libraries and other community facilities are closed.

Find out more about Council services and facilities during COVID-19.

Essential services and online services

We’ll continue to provide essential services such as water, wastewater, rubbish collection and roading, and carry on other business as usual as much as we can from home.

See our Online Services 


For urgent issues please contact us directly by phone. Paeroa Office will be open for emergency access only.
For emergency issues outside of office hours (8:00am - 4:30pm Monday to Friday except for public holidays)
please phone 07 862 8609 or 0800 734 834 (from within the District)


Fix It Service Request

If you have a council related problem that requires attention please complete a
Fix It Request

Ask It - Ask us a question

If you have a question that you can't find an answer to on our website please
Ask It here

Say It - make a suggestion or give feedback

If you have a suggestion or would like to give us feedback please use the form to 
Say It - Suggestions or Feedback

Non-urgent service requests may have to wait

Please continue to lodge service requests as normal, but remember that our ability to maintain normal response times will be compromised during the lockdown period. This means urgent requests will be attended to, but non-urgent requests will have to wait in many cases.  


Office Hours

Ngatea and Waihi offices will be closed from 4:30pm Tuesday 24 March 2020
Paeroa office will be open for emergency access only from 8:00am to 4:30pm Monday to Friday
except for Public Holidays


07 862 8609


0800 734 834 (from within the District)




Please note that while we still have Fax available we prefer the use of documents sent by email.
07 862 8607

Postal Address

Hauraki District Council
PO Box 17
Paeroa 3640
New Zealand


After Hours

For after hours emergency contact please use phone numbers above.





Office Locations

Paeroa Office

Hauraki District Council
1 William Street
Paeroa 3600
New Zealand

View map location



Ngatea Office

84 Orchard West Road
Ngatea 3503
New Zealand

View location on Google Maps

Ngatea Office


Waihi Office

40 Rosemont Road
Waihi 3610
New Zealand

View location on Google Maps

Waihi Office