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Contact us

If your issue is URGENT please phone us on 07 862 8609 or freephone 0800 734 834 (from within the District) any time day or night.

Issues, Complaints, Suggestions and Questions

Contact us to report an issue, make a complaint, tell us what we've done well, or ask us a question.
Use our Do It Online Contact Us form.

Do It Online - Contact Us
Report it on Antenno

Report it with Antenno!

Use the Antenno app to tell us about non-urgent things that need fixing, or to give us feedback.

Find out more about Antenno

Office Hours

8:00am to 4:30pm Monday to Friday except for Public Holidays

Office locations

Waihi Service Centre

Waihī Service Centre

40 Rosemont Road

Waihī 3610

New Zealand

View location on Google Maps

Paeroa Service Centre

Paeroa Service Centre

1 William Street

Paeroa 3600

New Zealand

View location on Google Maps

Ngatea Service Centre

Ngātea Service Centre

84 Orchard West Road

Ngātea 3503

New Zealand

View location on Google Maps

Phone

07 862 8609 or freephone 0800 734 834 (from within the District)

Email

Email: info@hauraki-dc.govt.nz

Please note the maximum attachment size per email is approximately 15MB

If your issue is URGENT please phone us on 07 862 8609 or freephone 0800 734 834 (from within the District) any time day or night.

Postal Address

Hauraki District Council
PO Box 17
Paeroa 3640
New Zealand

After Hours

For after hours emergency contact please use the phone numbers above. Answer service is available 24 hours.

For the Hearing Impaired

NZ Relay is a telecommunication service for people who are deaf, hearing-impaired, deafblind, or speech-impaired. You can use NZ Relay to make telephone calls to family, businesses and government ministries.

If you would like to use NZ Relay to help you communicate with us, find out how on their website.

Help our Customer Services Team to Help You

If you are hearing impaired but do not feel the need to use NZ Relay, please advise our Customer Service Advisors that you are hearing impaired so they can give you the appropriate assistance.

Our Customer Charter

Your rights as a customer are:

  • to be treated with respect
  • to receive a timely and accurate response
  • to have access to relevant information.

Our commitment to you:

  • We will respond to you promptly.
  • Our staff will identify themselves.
  • We will provide knowledgeable staff at first contact.
  • We will fairly interpret and apply the laws, by-laws and regulations.
  • Our services standards will be freely available.
  • We will review feedback from our customers.

Customer feedback:

  • We welcome feedback about our service.
  • The Council has formal feedback procedures. Ask for an information brochure, or Contact Us Online to submit your feedback.
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