Each year, Council undertakes an Annual Satisfaction Survey to measure our customers' satisfaction on the services we provide. The results from these surveys feed into Council's non-financial performance targets (NFPTs) and are reported on in our Annual Report.
Building and Resource Consent customer satisfaction are surveyed separately through a targeted survey where those who have recently experienced this service are contacted to participate in this survey.
In addition to this, every three years (ahead of local government elections) we undertake a Triennial Customer Satisfaction Survey. This survey includes the usual service questions, and we also take the opportunity to ask additional questions to help inform the incoming Council.