Each year, Council undertakes an Annual Satisfaction Survey to measure our customers' satisfaction on the services we provide. The results from these surveys feed into Council's non-financial performance targets (NFPTs) and are reported on in our Annual Report.
Building and Resource Consent customer satisfaction are surveyed separately bi-annually, through a targeted survey where those who have recently experienced this service are contacted via a phone survey.
In addition to this, every three years (ahead of local government elections) we undertake a Triennial Customer Satisfaction Survey. This survey includes the usual service questions, and we also take the opportunity to ask additional questions to help inform the incoming Council.