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COVID-19 Council Updates

Our services have returned to normal.

Service Request Online

Do you have a Council related problem that requires attention?

Kerbside Collections

Week 1 begins Monday 29 June 2020

We Need To Talk

Opportunities to tell us your thoughts...

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For all information and updates on COVID-19 in New Zealand, please go to

What our services look like in Level 2 (A-Z)

Alcohol licences and Duty Manager certificates 

These licences and certificates will continue to be processed remotely with all correspondence by email to Please use internet banking for payment and advise us of that at the time of submitting your application.

  • The timeframes have been extended due to Covid-19, so be prepared to wait for up to 15 extra days for processing. 


Applications will be received by email, post or in person at our Council offices.

  • Building inspection site visits will continue with health and safety measures in place.
Pre-lodgement meetings

Face to face meetings with our Building Control Officers to start again with Covid-19 safety measures in place including physical distancing, contact tracing and hygiene.

  • Please phone our office first to make an appointment. Call 07 862 8609 or 0800 734 834 (from within our district).
Building Warrant of Fitness (BWoF)

Building Warrant of Fitness applications will be processed in Level 2.

Can I book a building inspection?

Yes, building inspections will continue in Level 2 but with health and safety measures in place. Priority will be given to inspections that were cancelled due to Level 4 lockdown.

Can I view a property file?

Our preference is that you request property information online or apply for a LIM (Land Information Memorandum) report. This is because the viewing of physical files will delay their availability for the next customer due to Covid 19 requirements.


Cemetery services are still available.

  • Food and drink is now permitted.
  • To arrange a burial please contact us on 0800 734 834.

A new form has been created for use during Covid-19 Alert Level 2:

Further information on deaths, funerals and tangihanga can be found on the Ministry of Health’s website

Council Meetings

Monthly Council meetings are continuing on their usual meeting schedule.

  • Council meetings will be held in the Council Chambers at Hauraki House.
  • The meetings will also be held remotely via Zoom for attendees at higher risk of severe illness should they contract Covid-19.

Council Offices


  • We are limiting the number of people in reception.
  • Perspex screens have been installed at counters to reduce airborne risk.
  • Customers will be asked to free text their details to a provided number for tracing purposes. If you don’t have a phone, staff will be available to do this on your behalf.
  • We will be taking extra precautions around cash handling.
  • If your enquiry doesn’t need a face to face visit, please call, email or send us a message on Facebook instead.


Animal control services return to normal.

  • Dog registrations are due on 1 July. There is no increase to dog registration fees for the 2020/2021 rating year.
  • To report excessive barking, wandering dogs or a dog displaying dangerous behaviour, please phone us or lodge a service request online. It helps us to identify a dog if you can safely take a photo of it and email it to
Do I have to register my new dog/puppy during Level 2?

Yes. View more information about dog registration

Food Act Registration and Food Verification (Audits)

We will continue to undertake administration services, provide general advice, and process all registrations.

During Alert Level 2, we will be undertaking remote verification where these are due, except for new businesses which we are required to undertake an on-site verification.

As we move to COVID-19 Alert Level 2, many more food businesses will be able to get back to making and selling food. To assist food businesses to re-open, easier processes have been created to allow them to change the way they do their business. The Ministry for Primary Industries have provided clear information about the safe practice requirements and making changes to your business during COVID-19.

We encourage all food businesses to contact us:

  • if your licence is/was due for renewal in March, April or May;
  • if you are considering making changes to the way you sell or prepare food (including adding takeaways and delivery options) to ensure that you comply with the relevant legislation.

Freedom (Responsible) camping

Responsible camping is welcome in the Hauraki District.

However, these are unprecedented times and it’s important we all follow the requirements of the COVID-19 Level 2, as imposed by the New Zealand Government.

Our number one priority is the well-being of our communities and this includes all visitors to our District.

Our responsible camping areas (freedom camping sites) will reopen during Level 2 with additional health and safety measures.



  • Participants in any events are limited to 10, for the first two weeks of Level 2. Limited to 100 from 12 noon Friday 29 May.
  • Event holders must ensure physical distancing, contact tracing and hygiene requirements are met.
  • Community Halls are open with the same requirements as for our Council halls.
What happens to my Hall booking?

If you have already paid for a booking that can no longer take place under Level 2 restrictions, please call us to arrange a credit, or a deferment to another date, once restrictions are lifted.

Hauraki Rail Trail


Self-registration will no longer be required. In line with Government protocols we recommend you ride in groups of no more than 10. Under Alert Level 2 we can leave our bubbles and reconnect with friends and family. Whilst we have more freedom of movement, it’s up to each one of us to keep the rest of New Zealand safe.

For more information, go to the Hauraki Rail Trail website

Justice of the Peace sessions

As of Friday 15 May, we have had confirmation that Justice of the Peace sessions will start again in the Waihi Service on Monday 18 May, 11am – 1pm.

Peggy Barriball has advised that JP Services in Ngatea will resume on Tuesday 2 June, 12-1pm.

Land Information Memorandum

Standard and Urgent LIMS can be processed during Level 2

  • For LIM application information go to our LIM page.

  • Email links to the report will be provided only. No hard copies.


Open from Monday 18 May.

  • The after hours bins will reopen on Thursday 14 May and housebound services will also start again. Along with stocking the shelves with new books, we’ll need a few days to clear the backlog of returned books so we will remain closed while we do this.
  • From 18 May, during Level 2, our libraries will open from 10am - 1pm Monday to Friday. 10am - 12 noon on Saturday (Waihi and Paeroa only).
  • Please observe physical distancing, contact tracing and hygiene protocols. Please allow a bit of extra time when visiting to allow for this.
    • Ngatea library will have a limit of 10 visitors at a time.
    • Paeroa and Waihi will have a limit of 20 visitors at a time.

When can I return my library books?

  • After hours bins will reopen on Thursday 14 May.
  • You will not be charged overdue fees while the library is closed (please disregard any automatic emails you may receive regarding overdue items.
  • If you requested items before we closed, we will hold these for you and you can pick these up when we reopen. Give us a call first to make sure the item is at your preferred location.
How can I renew my library book?

You can renew in person when the libraries reopen on 18 May or you can phone us and we will renew your book. Alternatively, you can go to our library website to renew it. Most library books have been automatically checked out now till 30 June.


  • Mowing of berms will continue, where we can do so safely.

Noise Control

Noise control services are back to normal.

Parks and reserves


  • Playgrounds and park furniture (like picnic tables and benches) are open. 
  • Parks and reserves are open for use to get fresh air and exercise during Alert Level 2,
  • People should be vigilant about the Ministry of Health guidelines such as physical distancing of 2 metres from other members of the public; avoid touching your face, cough into your elbow and wash hands thoroughly when you return home.  
Can I take my kids to the park?

Yes, our playgrounds are open, but please observe Ministry Health guidelines – keep a 2 metre distance from other members of the public, avoid touching your face, cough into your elbow and wash your hands thoroughly on your return home. If you are feeling sick, please stay home.

Public toilets

The following toilets are now open with more frequent toilet cleaning procedures in place:

  • Kaiaua – East Coast Road
  • Waitakaruru – State Highway 25
  • Turua – Hauraki Road
  • Ngatea – Orchard Road and Hugh Hayward Domain
  • Paeroa – Paeroa Domain, Marshall Street (Railway Reserve) and Ohinemuri (Bottle) Park
  • Karangahake - Karangahake Reserve
  • Waihi – Hazsard Road, Victoria (Rocket) Park and Gilmour Reserve
  • Whiritoa – Pohutukawa Reserve, Surf club

View more information on toilet locations and closures in our district.

Rates payments

We’re accepting payments at our Council offices.

  • Eftpos or cheque payment is encouraged but we will accept cash payments. Extra cash handling precautions will be in place.
  • There are also four online ways you can pay your rates:
    • Automatic Payments (you set those up with your bank),
    • EasyPay Direct Debit – (we set that up for you),
    • Credit Card Payments through our website or
    • Internet Banking.

For more details, see our website or give us a call.

Rates Rebates

Applications for 2019/20 rates rebates close on 30 June 2020. Please contact us to discuss appointment options.

Resource consent 

Resource consent applications will continue to be processed remotely. 

Resource consent site visits will continue in Level 2, with health and safety measures in place


Services are back to normal.

  • Council is seeking government funding/support to bring some planned works forward to help create jobs and keep our economy moving.
  • Planned and routine maintenance started again in Level 3 – this includes transportation, drinking water, wastewater and storm water, as well as land drainage.

Rubbish bins (town and parks)

Rubbish bins (town and parks) are back to normal maintenance schedules.

Rubbish and recycling

kerbside collection - rubbish bag, recycling bin, glass bin

Kerbside collections are back to normal, but with a change in plastic recycling.

  • Full kerbside rubbish and recycling collections with yellow Council bags, recycling in wheelie bins, and glass in crates, will start again from Monday 18 May.
  • 18 May is the beginning of Week 1 of our fortnightly recycling schedule. Look at the address sticker on your wheelie bin for the number 1 or 2 next to your collection day. That’s your recycling week. For example, Wed 1 means your collection day is Wednesday and Week 1 is your recycling week to put out your wheelie bin and glass crate.
  • Yellow Council rubbish bags are collected every week.

View the collection calendar for collection dates.

For the first 2 weeks of fortnightly collections all paper and plastics recycling will continue to go to landfill while the sorting centre in Kopu gets back up and running.

Change to the types of plastic accepted for recycling

From Monday 18 May there will be a change to the types of plastic we will accept for recycling.

  • This change involves collecting only plastic types 1 and 2, things like milk and soft drink bottles, and is not a result of Covid-19.
  • Plastics numbered 1 and 2 can be recycled but there is little to no demand for types 3 to 7 and they are no longer accepted by most global markets.
  • At its meeting on 13 May the Council reluctantly decided to stop the collection of plastics 3 to 7. In January 2018 China stopped recycling plastics from other countries. At the time they were processing about half the plastic waste in the world. We kept collecting and stockpiling them in the hope another market would be found, but no feasible market for plastics 3 to 7 has been found and the stockpiles will now go to landfill.
  • All plastics are collected together and it’s not practical to separate 1s and 2s for recycling so if we want to recycle plastics 1 and 2 we have to stop collecting 3 to 7.
  • Continuing to include plastics 3 to 7 in your recycling bin will contaminate the whole load, and everything will have to go to landfill, including plastics 1 and 2. Only recycle 1’s and 2’s from 18 May.
  • From early June we’ll start checking wheelie bins to see how things are going, and remind you of the change.
  • From 15 June, we’ll stop emptying wheelie bins that contain plastics other than types 1 and 2.

View FAQs for the change in plastics recycling.

Items that can now be placed in in the wheelie bins for recycling:

  • Plastics 1 & 2
  • paper
  • cardboard
  • tins
  • cans
Refuse Transfer Stations

Paeroa Transfer Station reopen 2 May with some safety measures in place.

  • Open: 12:30pm to 5:30pm - Monday, Tuesday, Thursday, Friday, Saturday & Sunday.
  • Closed: Wednesday and All Public Holidays.

Waihi Transfer Station reopen 29 May with some safety measures in place.

  • Open: 10:00am to 4:00pm - Monday, Wednesday, Friday, Saturday & Sunday.
  • Closed: Tuesday, Thursday and All Public Holidays.

Note: NO scrap metal. Scrap metal area is still undergoing major upgrade and remains closed. Scrap metal is accepted at Paeroa Transfer Station.

View our refuse page for more details on refuse transfer.

Sports fields

Council managed sports fields are open.

Swimming pools

Community swimming pools are closed for the season.

Waihi Ward drop in sessions

Waihi Ward drop in sessions are held on the first Wednesday of every month from 11.30am - 1.30pm, at our Waihi Service Centre. Sessions will restart on Wednesday 1 July.

You are encouraged to contact your Councillors directly if you have an issue to discuss. Councillor contact details are available on our website. View councillor details.