Scenery Car House

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COVID-19 Council Updates

Our services at Alert Level 1.

Service Request Online

Do you have a Council related problem that requires attention?

Kerbside Collections

Week 1 begins Monday 19 October 2020


Ngatea Footpath Project

Read our e-newsletter updates

We Need To Talk

Opportunities to tell us your thoughts...

New mining proposal

New Waihi mining proposal shared with Council

 


Love Hauraki

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Our Customer Charter

Your rights as a customer are:
  • to be treated with respect
  • to receive a timely and accurate response
  • to have access to relevant information.
Our commitment to you:
  • We will respond to you promptly.
  • Our staff will identify themselves.
  • We will provide knowledgeable staff at first contact.
  • We will fairly interpret and apply the laws, by-laws and regulations.
  • Our services standards will be freely available.
  • We will review feedback from our customers.
Customer feedback:
  • We welcome feedback about our service.
  • The Council has formal feedback procedures. Ask for an information brochure, or use our Suggestions form to submit your feedback.