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Hot Topics

Service Request Online

Do you have a Council related problem that requires attention?

Enviro Matters

Waste minimisation and climate change information

Our Home. Our Future. Your Vote.

Ko te pae tawhiti whaia kia tata. Whakanuia tā mātou rohe. Pōti koa mai.

We need to talk

Check out the issues we’re currently seeking feedback on and tell us what you think.

Kerbside Collections

Week 2 begins Monday 16 September 2019

Our Customer Charter

Your rights as a customer are:
  • to be treated with respect
  • to receive a timely and accurate response
  • to have access to relevant information.
Our commitment to you:
  • We will respond to you promptly.
  • Our staff will identify themselves.
  • We will provide knowledgeable staff at first contact.
  • We will fairly interpret and apply the laws, by-laws and regulations.
  • Our services standards will be freely available.
  • We will review feedback from our customers.
Customer feedback:
  • We welcome feedback about our service.
  • The Council has formal feedback procedures. Ask for an information brochure, or check out the Suggestions section on the website to submit your feedback