Scenery Car House

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COVID-19 Council Updates

Our services at Alert Level 1.

Service Request Online

Do you have a Council related problem that requires attention?

Kerbside Collections

Week 2 begins Monday 26 October 2020. Collections will be 1 day later this week due to the Labour day public holiday.

Proposed Plan Change 4

Submissions are available to view and further submissions are open until 16 Nov.

Ngatea Footpath Project

Read our e-newsletter updates

We Need To Talk

Opportunities to tell us your thoughts...

New mining proposal

New Waihi mining proposal shared with Council

 


Love Hauraki

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Customer Focused Council

“Your needs, our focus”

 

We are working hard to improve our service. We have implemented a Customer Charter which outlines our commitment to you.

We welcome suggestions from our customers. Staff from any of our offices would like to hear your idea.

The information you provide will help to highlight areas where we could improve. We would also like to hear from you if things have gone well – your comments may help us make a change that makes our services even better.

If you would like to make a comment or suggest a way we could improve our service, you can:


Customer Charter

Your rights as a customer are:

  • To be treated with respect
  • To receive a timely and accurate response
  • To have access to relevant information

Our commitment to you:

  • We will respond to you promptly
  • Our staff will identify themselves
  • We will provide knowledgeable staff at first contact
  • We will fairly interpret and apply the laws, bylaws and regulations
  • Our service standards will be freely available
  • We will review feedback from our customers

Customer feedback

  • We welcome feedback about our service.
  • The council has a formal feedback procedure. Ask for an information brochure or use this website to find out how to submit your feedback.

“Your needs, our focus”