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Service Request Online

Do you have a Council related problem that requires attention?

Enviro Matters

Waste minimisation and climate change information

Our Home. Our Future. Your Vote.

Ko te pae tawhiti whaia kia tata. Whakanuia tā mātou rohe. Pōti koa mai.

We need to talk

Check out the issues we’re currently seeking feedback on and tell us what you think.

Kerbside Collections

Week 2 begins Monday 19 August 2019

2019 Annual Satisfaction Survey

Win an iPad mini! 

Do you live in the Hauraki District?

Complete our simple survey and go in the draw to win an iPad mini.

During July and August, we will be surveying Hauraki district residents to find out their satisfaction with the services and facilities we provide to our communities. These surveys are a great opportunity to provide feedback on our performance and the results will inform our planning and reporting in the future.

Surveys by phone and online

The surveys are undertaken by an external provider, Versus Research, on our behalf. The satisfaction survey is completed using randomly selected landline phone numbers; or you can complete the survey online.

Not only are we asking what District residents think of Council services in general, a random sample of building and resource consent applicants from the last six months will be called. This means that we get reliable information from people who have actually used these services.

What we will be asking
  • Which township you live closest to
  • Your age group and gender
  • Questions regarding your satisfaction with our services in general and/or
  • Questions regarding climate change and the type of media you use,
  • Questions regarding a building or resource consent you or someone has lodged on your behalf in the last six months.

We will not be asking personal questions other than those listed above. If you are concerned with a phone call you have received, please contact our office on 07 862 8609.

iPad Mini

The winner of the ipad mini will be drawn soon and the winner will be notified by phone.

We appreciate your participation in these surveys.


2018 Annual Resident Satisfaction Survey

View the results of the 2018 satisfaction survey [PDF, 1.5 MB] pdf.gif

2017 Annual Satisfaction Survey

View the results of the 2017 Satisfaction Survey [PDF, 2.7 MB] Adobe PDF document 

2016 Triennial Satisfaction Survey 

The 2016 survey not only sought feedback on Council’s services and facilities, but also asked additional topical questions to inform the newly elected Council of the key matters for the District.

The triennial questions asked this year related to: 

  • Important matters for the District
  • Council involvement in pensioner housing 
  • Perceptions of Council 
  • Council involvement in the provision of ultrafast broadband 
  • Frequency of rates instalments
  • Website usage
  • Internet satisfaction 
  • Social media usage 
  • Recycling adequacy 
  • Intention to vote in the local election

View the results of the Hauraki District Council Residents Survey August 2016 [PDF, 3.2 MB] Adobe PDF document

2015 Annual Satisfaction Survey Results

View the 2015 survey results showing the levels of satisfaction with our services: 2015 Annual Satisfaction Survey (2.22 MB)Adobe PDF document 

2014 Annual Satisfaction Survey Results

View the 2014 survey results showing the levels of satisfaction with our services: 2014 Annual Satisfaction Survey (397 KB) Adobe PDF document

2013 Triennial Satisfaction Survey Results

The 2013 triennial satisfaction survey was undertaken in August 2013.

Some of the triennial topics we sought information on in 2013 were:

  • community communication preferences,
  • future directions of Council,
  • economic development,
  • Hauraki Rail Trail usage, and
  • perceptions on fluoride.

View the results of the 2013 Triennial Residents Survey (1 MB) Adobe PDF document