Building in Hauraki District
Complaints and appeal process
If you're unhappy with any aspect of our service, you can lodge a complaint. You can also appeal any decision we have made to have it reviewed.
Complaints should be addressed to:
Building Control Manager
Hauraki District Council
PO Box 17
Paeroa 3640
New Zealand
You'll need to provide us the following information:
- the date the incident occurred
- the nature of your complaint (guidance information, vetting, lodgement, inspection, notice to fix, code compliance certificate or compliance schedule)
- copies of any supporting information (if applicable) and
- the nature of your relationship with us (customer, regulator, or stakeholder).
You can also lodge your complaint on our website or by emailing info@hauraki-dc.govt.nz. We will acknowledge your complaint within 48 hours at which time you may be asked whether you wish to be heard in relation to the complaint or asked to provide further information.
All complaints will be actioned within 10 working days of receipt of complaint, unless a request for further information is made.
Can I appeal a decision?
Yes, if you do not agree with the outcome you may request a review of the decision. All appeals must be made in writing setting out the reasons why you disagree with the decision.
All appeals should be addressed to:
Building Control Manager
Hauraki District Council
PO Box 17
Paeroa 3640
New Zealand
Appeal requests can be emailed to info@hauraki-dc.govt.nz. We'll respond to your appeal within 10 workings days.
Determinations
If you are still unhappy or choose to use an alternative route to settle a matter of doubt or dispute, you may apply to the Ministry of Business, Innovation and Employment (MBIE) for a Determination.
For further guidance or to apply go to