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COVID-19 Council Services

Our services at Orange settings.

Service Request Online

Do you have a Council related problem that requires attention?

Kerbside Collections

Week 1 begins Monday 16 May 2022


Water Restrictions

Handheld hoses only

We Need To Talk

See the topics we're consulting on...

Tirohia Landfill Resource Consent

View information about this application.

New mining proposals

OceanaGold presents proposal to extend mining life in Waihi to 2037 and beyond

COVID-19 Orange settings

For all information and updates on COVID-19 in New Zealand, please go to www.covid19.govt.nz


Council’s facilities and services with Omicron in the community

With Omicron cases continuing to occur in our communities, council’s services and facilities will likely be affected ad positive cases and self-isolation situations inevitably arise. Our staff and contractors are impacted by COVID-19 restrictions in the same way that our communities are, and as cases continue to occur, this will start having an impact on the services and facilities we provide for our communities.

Council services and facilities

With Omicron cases continuing to occur in the community, council’s services and facilities will likely be affected as positive cases and self-isolation situations inevitably arise.

We are doing our best to be agile and are already seeing some of these effects at our facilities, but please bear with us as it may be at short notice that our services changes or facilities close or amend their operations due to staff numbers.

Facilities (including libraries, council offices and pools) may close or amend their operations at short notice because of a COVID-19 positive situation or because staff are self-isolating.

Rubbish and recycling kerbside collections may also be affected as drivers and sorters may be required to self-isolate. The priority is to ensure rubbish collection continues as normal so while we still collect recycling, on some occasions, this may be required to go to landfill. If you would prefer to do so, you can continue to stockpile it until we resume services.

We appreciate your understanding as we work through the uncertainty that is Omicron. We will be focused on providing our critical services to our communities while keeping our staff and community safe.

Changes may be at short notice so updates will be provided via Facebook and our E-newsletter as well as here on our website and local media.

Rubbish and Recycling
Service / facility Status and details
Kerbside rubbish collection Service running as usual
Normal collection days apply
Find out more about Kerbside collections
Kerbside recycling collection Service running as usual
Normal collection days apply
Find out more about Kerbside collections
District refuse transfer stations

Facilities Open
Please be aware of the following:

• Eftpos only – no cash accepted
• Sites will have customer limits and physical distancing requirements, so expect delays
• Visitors to our transfer stations must wear a mask.

Check the opening hours and locations of facilities 

 

Community facilities
Service / facility Status and details
Customer Service Centres (Paeroa, Waihi, Ngatea) Open
Face coverings are mandatory
Libraries (Paeroa, Ngatea, Waihi) Open
Face coverings are mandatory
Consent and licensing applications
Service / facility Status and details
LIMs Standard and Urgent LIMS can be processed during Red settings. Only email links to the report will be provided. No hard copies.
Building and resource consent applications

Building consent applications will be accepted via AlphaOne as per normal.

View more about lodging a building consent

Building inspections

Inspections available
Building inspections are reduced due to impact of COVID – 7 March 2022.

Food verifications

Inspections available
Normal onsite verifications available with additional health and safety measures in place.

Health inspections

Inspections available
All normal health inspections available with additional health and safety measures in place.

COVID Testing locations

Community testing and Rapid Antigen Tests (RATs) collections centres in our District:

Paeroa

Paeora Racecourse, Paeroa, entrance from Ainslie Road.

Waihi

Waihi Netball Courts Carpark, 2 Baker St, Waihi 

Ngatea

Hugh Hayward Domain Carpark, 78 Orchard West Rd, Ngatea

As the days and times are subject to change, we recommend you check on the Waikato District Health Board website: Waikato DHB COVID-19 testing.
More information on other testing sites and RATs is also available on their website.

Key contacts and sources of information

COVID-19

For everything you need to know about COVID-19 and how you can unite against COVID-19, go to the New Zealand Government COVID-19 website

Health advice and information

For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or visit the Ministry of Health website.

Support for individuals, families, employers and self-employed people

For info about the support available for individuals, families, employers and self-employed people affected by COVID-19, contact Work and Income services on 0800 559 009 or go to the Work and Income website.

Contact and support

• Healthline 0800 358 5453
• Government helpline 0800 779 997
• Need to talk? Call or text 1737
• Essential business enquiries essential@mbie.govt.nz or 0800 22 66 57
• Reporting breaches of self-isolation NHCCselfisolation@health.govt.nz
• Reporting breaches of any COVID-19 restrictions 105.police.govt.nz

Get in touch with us

You can contact us anytime by calling 07 862 8609 or 0800 734 834 (from within the district) or email info@hauraki-dc.govt.nz

To stay up-to-date:

• keep an eye on our Facebook page
• subscribe to our e-newsletter Stay in the Loop
• see our latest news

What we all need to do to keep safe

Stay home if you're sick: If you have cold or flu symptoms, stay home and call Healthline or your doctor about a free COVID-19 test.

Keep track of where you’ve been. This is now mandatory for everyone aged 12 and over. You can do this by using the NZ COVID Tracer app. Scan QR codes everywhere you go and turn on Bluetooth tracing.

Practise good hygiene: Wash your hands with soap. Cough or sneeze into your elbow. Clean surfaces.

For more information about what measures you need to take to keep safe go to the New Zealand Government COVID-19 website.

Services are at Red settings

More about our services at red settings.

View government restrictions at www.covid19.govt.nz 

Hauraki District Council Offices

Council Facilities & Services

Open. More details at COVID-19 Council Services 

Hauraki Libraries

Council Libraries

Open. View more information on the library website.
Online services

Online Services

Online Services

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