Scenery Car House

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COVID-19 Council Updates

Stay up to date with Council operations, activities, and services.

COVID-19 in New Zealand

For all national updates and information

Service Request Online

Do you have a Council related problem that requires attention?

Kerbside Collections

Week 2 begins Monday 25 May 2020


Water restriction status

Waihi & Waikino alternate days for outdoor water use.

We Need To Talk

Opportunities to tell us your thoughts...
Facing hardship?

Freephone 0800 800 405 has been established for Waikato people struggling during the COVID-19 lockdown to get food, groceries, medication or other household goods and services.

Helpline available from 7am - 7pm

The freephone service established by the Waikato Civil Defence and Emergency Management Group is available between 7am and 7pm daily, but does not replace other government helplines already in operation.

Coordinated support

Call centre staff will collect information which will enable local welfare teams to prioritise the needs of individuals and whānau during the self-isolation period, and then coordinate the necessary support.

These measures will particularly assist the disabled, at risk groups, and people without access to their own transport. These services are intended for those facing hardship and are offered in addition to a range of other support measures provided by other agencies, particularly the Ministry of Social Development.

'Need to talk' service

For support with grief, anxiety, distress or mental wellbeing, you can also call or text the 'Need to talk?' service on 1737. This service is free, available 24 hours a day, 7 days a week and gives you the chance to talk it through with a trained counsellor.