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All online services will be available and managed by staff working remotely to the best of our ability. Here is a list of services and facilities that have been affected by the Level 3 COVID-19 Alert status. Some processes are still being worked through. Updates will be listed here as they become available.Rubbish and Recycling

Also view Frequently Asked Questions (FAQ)


Service Requests

Rubbish and Recycling

Below is a list of Rubbish and Recycling Services and their current status due to COVID-19.

Rubbish and recyclingbags in bins
  • Kerbside services, recycling and transfer stations services will be the same in Level 3 as they were in Level 4.

  • Will be collected fortnightly on your normal recycling week.

  • During these extraordinary circumstances, everything (recycling included) will be sent to landfill to protect the health and wellbeing of our communities, staff and contractors.

  • Please put your rubbish and recycling (except glass) in an official yellow council bag inside your big black and yellow wheelie bin, so staff do not have to touch it. If anyone in your household is sick, please double bag your rubbish and recycling, but only the outside bag needs to be an official bag.

  • If your bag is not in your wheelie bin, it won’t be picked up.

  • Glass recycling bins will not be emptied due to the risk of spreading the virus.

Refuse Transfer Stations
  • See full information here
Glass bottle bank loctions
  • A bottle bank for glass is available at Paeroa, Waihi, Whiritoa and Kaiaua. Please avoid regular trips for small loads and stockpile your glass as much as possible, ideally until recycling resumes.

    • In Paeroa the bottle bank for glass disposal is available daily outside our refuse transfer station. 
    • In Waihi the bottle bank is available inside the gates of our refuse transfer station every Thursday from 12:30 to 4pm.
    • In Whiritoa the bottle bank is available daily beside the Surf Club.
    • In Kaiaua the bottle bank is available daily in the Boat Ramp area.

Need to know more? View the frequently asked questions about rubbish and recycling.



community Services

Community Services and Facilities

Below is a list of Community Services and Facilities and their current status due to COVID-19.

Parks, Reserves, Playgrounds

Playground equipment in parks

  • • We have been advised that COVID-19 can live on metal for a number of days, so playground equipment is out of bounds. Playgrounds are closed and park furniture (like picnic tables and benches) should not be used as this could contribute to the spread of Covid-19.
Council managed sports fields
  • Closed during Level 3 Alert.
The Hauraki Rail Trail
  • The Hauraki Rail Trail will re-open under Alert Level 3, with limitations. In order to meet the expectations of Government during Level 3, the Rail Trail is setting up a confidential on line register of anyone who is wanting to ride the Hauraki Rail Trail. All users are required to register each time they walk or ride the Trail. The register allows you to be contacted if there is a community outbreak of Covid-19 related to the Trail. Go to the Hauraki Rail Trail webaite to register or find out more.
Council Reserves
  • reserves can still be used by people, on their own or with the family members that they are self-isolating with, for fresh air and exercise. Please observe the physical distancing of at least two meters with other members of the public and wash your hands when you get home.
Can I take my kids to the park?

Yes, but our playground equipment is off limits for playing on.  This is because COVID-19 is known to stay on surfaces for some time.
If using our reserves or parks for exercise and fresh air, please observe the physical distancing rule of 2 metres and only be with the people who you are self-isolating with.

Community swimming pools
  • Closed.


Some cemetery services are still available, however, gatherings of more than ten people (e.g. burial services at the cemetery and tangihanga) are currently not permitted under Alert Level 3. To arrange a burial please contact us directly on (07) 862 8609 or 0800 734 834 (from within the district).

Two new forms have been created for use during Covid-19 Alert Level 3:

Further information on deaths, funerals and tangihanga can be found on the Ministry of Health’s website


Council Halls
  • Closed. All regular bookings and events are cancelled.
  • Events and large gatherings are still not permitted.
Community Halls
  • Closed. All events are cancelled.
What happens to my Hall booking?

All our Memorial Halls and Community Halls are closed. If you have already paid for your booking, please call us to arrange a credit, or a deferment to another date once the restrictions are lifted.


  • Ngatea, Paeroa and Waihi Libraries are closed. Our Libraries online facility is available offering a huge selection of e-books and other reading/audio opportunities. Visit our libraries.
Where can I return my library books?
  • Please do not return items to our after-hours bins. Hold onto your library books until the library re-opens.
  • You will not be charged overdue fees while the library is closed (please disregard any automatic emails you may receive regarding overdue items).
  • If you requested items before we closed, we will hold these for you and you can pick these up when we re-open.
How can I renew my library book?

You can phone us and we will be able to renew your book or you can go to our library website to renew it. Most library books have automatically been checked out now till the 30 June.

How can I access e-books?

If you are already a library member there are many books and other resources, you and your family can enjoy online. Visit our Hauraki Libraries website for updates about our libraries and online services.

Mowing of berms and rubbish bins in towns and parks

  • Mowing of berms and parks will start again, where we can do so safely.
  • Rubbish bins (town and parks) will be emptied, on a limited basis.

Public toilets

  • we have a reduced number of public toilets open. 

    The following toilets are open:

    • Waihi – Haszard Street
    • Whiritoa – Pohutukawa Reserve, corner of Kon Tiki and Fisherman’s Bend Roads
    • Karangahake Reserve
    • Paeroa – Marshall Street
    • Ngatea – Orchard Road West – main street
    • Ngatea – Pioneer Park
    • Turua – Hauraki Road
    • Waitakaruru – State Highway 25
    • Kaiaua – East Coast Road

    View updated information on toilet locations and closures in our district.



Regulatory Services

Regulatory Services

Below is a list of Regulatory Services and their current status due to COVID-19.


Building Applications
  • Applications received on line will be processed as usual.
Building Inspections
  • Building inspections will start again, but with health and safety measures in place. In the first instance, priority will be given to inspections cancelled when we moved into Level 4.
  • Photographs will not be accepted in place of a physical inspection.
  • Builders, designers, planners, developers can read this e-newsletter for inspection protocols. Building inspections
Council Staff doing site visits
  • Appropriate construction health and safety protocol must be adhered to on a site, and the builder/agent must have their health and safety plan available for our inspection.
  • Council staff will observe the Health and Safety Plan for each site.
  • Council staff will keep a register of who was visited at each site for contact tracing purposes.
  • Appropriate physical distancing must be adhered to while inspections take place. 

Building warrant of fitness (BWoF)

  • Building warrant of fitness is not deemed to be an essential service and cannot be undertaken during Level 3 Alert.
Pre-lodgement meetings
  • All face to face building, planning and resource consent pre-lodgement meetings are cancelled. Meetings can still be conducted by phone where possible.
Resource consent applications
  • Resource consent will continue to be processed remotely.
  • Resource consent site visit inspections will start again, but with health and safety measures in place.
Can I still book a building inspection?

Yes, under Level 3 lockdown restrictions, we are able to do site visits but with health and safety requirements in place. Priority will be given to inspections that were cancelled when we entered into Level 4 Lockdown.

Can I still lodge a building application/resource consent?

We can only accept applications lodged by email so they can be processed electronically.

How can I view or order a property file?
  • Viewing Property Files - Non essential viewing of property files will not be actioned. Should there be an urgent incident and there is a requirement to view information on a property file, phone the customer service team for assistance.
  • Requests for property files supplied on email or USB – these are non-essential services. Only those files already digitised can be supplied during Alert Level 3. Check with us first.

All other requests will have to wait until we are back to normal and staff can access all the required physical files.

Land Information Memorandum

  • All LIM’s are a non essential service.

  • Urgent LIM’s will not be processed during Level 3 Alert.

  • Please email your LIM application to with payment advice. Payment can be made by internet banking. Our details are on the application form.

  • Only email links to the report will be provided. No hard copies.

Dog Control activities

  • Are suspended except for emergencies such as a dog attack.
  • Dog owners are asked to secure their dog on their properties.
    With everyone at home during the lockdown, gates may be left open. It’s important to keep your dog secure on your property as we have had a spike in dog attacks from dogs rushing out from a property and attacking dogs that are being walked on a lead.
  • If you are a dog owner, you must pick up after your dog. There has been an increase in dog deposits left on pavements and walkways during the Level 4 lockdown.
Do I have to register my new puppy during this time?

If you have a puppy over two months old, it would usually need to be registered but we will put registrations on hold during Level 3. We would still like to hear from you so we can add your puppy to our database and the National Dog Database in the meantime. We will reassess if Level 3 goes beyond two weeks. Dog registrations are renewed on 1 July.

What do I do about a barking or wandering dog?

Please ring us to let us know, or lodge a service request. We will attempt to resolve barking dog issues over the phone, if we can establish the owner or property address. We will not be responding to wandering dogs unless the dog is displaying dangerous behaviour or it is a life threatening situation such as a dog attack. Taking a photo of a wandering dog and sending it to us helps with identifying the dog, so where possible, please send in a photo with your service request. Email

Noise Control

What do I do if my neighbour is making excessive noise?

Let us know. We will attempt to resolve excessive noise complaints by phone if we can identify where it is coming from. Repeat calls may result in a site visit.

Swimming pool inspections

  • Non essential services are cancelled during Level 3 Alert.

Alcohol licences and Duty Manager certificates (issuing of) 

  • These processes will continue to be processed remotely with all correspondence by email to Please use internet banking for payment and advise us of that at the time of submitting your application.
  • The time-frames have been extended due to Covid-19, so be prepared to wait for up to 15 extra days for processing.
  • Please note Off Licence instructions during Covid-19 Level 3 - click here [PDF, 387 KB]


Local Government Official Information Requests

Local Government Official Information Requests

Below is a list of Local Government Official Information Requests and their current status due to COVID-19.

The Ombudsman has confirmed that the only official information requests that can be actioned during Level 3 Alert are those required for essential services and those that can be answered if staff have access to information that is already electronic.

Viewing Property Files
  • Non-essential viewing of property files will not be actioned. Should there be an urgent incident and there is a requirement to view information on a property files, phone our customer service team on 0800 734 834 (within the district) or 07 862 8609
Requests for property files supplied by email or on USB
  • These are a non-essential service. Therefore only those files already digitised can be supplied during Alert Level 3.

  • All other requests will have to wait until we are back to normal and staff can access all the required physical files.



Environmental Health Services

Environmental Health

Below is a list of Environmental Health Services and their current status due to COVID-19.

In regards to Food Act Registrations and audits we are:

  • Continuing to undertake administration services remotely and providing general advice (over the phone or by email).
  • Continuing to process registrations
  • Food audits will be completed remotely as per MPI regulations. At COVID-19 Alert Level 3, many more food businesses will be able to get back to making and selling food. To assist food businesses to re-open, easier processes have been created to allow them to change the way they do their business. The link below covers:

1. Information about the safe practice requirements
2. Making changes to your business during COVID-19

Re-opening or making changes to a food business in Alert Level 3


Council Service Centres

Council Service Centres

Below is a list of Council Service Centres and their current status due to COVID-19.


Waihi and Ngatea Service Centres
  • Closed during Level 3. Customer service staff are available to answer phone calls, and process emails and service requests from home.

Paeroa Service Centre
  • Open for emergencies only – such as having no water and no way of contacting us by phone or email. Please press the buzzer on the outside of the door for assistance.

Council Meetings
  • Council meetings will be held remotely by Zoom and streamed live, most likely to our Facebook page. Some Councils have been live streaming their meetings for a while, prior to Covid-19, but this will be a first for us.  The first Council meeting to be live streamed will be on Wednesday 29 April. Details on how to view the meeting will be added here by Tuesday 28 April.
Justice of the Peace appointments in our Ngatea and Waihi offices
  • These service centres are closed so no availability for Justice of the Peace sessions. For emergency JP assistance, go to the Justice of the Peace website to find one near you.

Waihi Ward drop in sessions
  • These are cancelled during Alert Level 3. You are encouraged to contact your Ward Councillors directly if you have an issue to discuss. Councillor contact details are available on our website. View councillor details

Can I still come into a Council office?

Our Ngatea and Waihi service centres are closed. Our Paeroa office will be open for emergency access only, e.g. you have a water leak and you have no other way of contacting us. Doors will be closed. Please press the buzzer on the outside of the door for assistance.


Ngatea Main Street Upgrade

Ngatea Main Street Upgrade

Below is a list of Ngatea Main Street Upgrade and their current status due to COVID-19.

Ngatea main street upgrade
  • We’ve had confirmation from Waka Kotahi NZ Transport Agency that work on SH2 through Ngatea’s main street will resume in Alert Level 3. Crews will be back on site today, Tuesday 28 April. Check out their notice below. There’s also an official video update from Mayor Toby Adams on our Facebook page.

  • Full details here.
SH2 Ngatea has been reopened to traffic in both directions
  • The speed limit will be 30km/h.

  • There are centre line cones and edge line cones through a significant portion of the site.

  • There are cones on either side of the flat median in Stage 3 to demarcate the different level between the eastbound lane and westbound lane.

  • All accesses to businesses and private driveways are open.

  • The car parks and shoulders next to the east bound lane from Pipiroa Road to the Domain entrance have been levelled to allow run-off into the kerb and channel to avoid water ponding on the road carriageway.

  • The site will be monitored daily by Higgins staff.

  • A mobile VMS Board will be installed at each end of the site advising of the uneven surface.


Freedom Camping

Freedom Camping

Below is a list of Freedom Camping and their current status due to COVID-19.

Freedom camping is welcome in the Hauraki District
  • However, these are unprecedented times and it’s important we all follow the requirements of the COVID-19 Level 3 lockdown, as imposed by the New Zealand Government. Our number one priority is the well-being of our communities and this includes all visitors to our District.

  • The Level 4 lockdown period required freedom campers in self-contained vehicles to stay in one location from 11.59pm Wednesday 25 March. Level 3 Alert starts on Tuesday 28 April. During Level 3, Freedom campers already in our district during Level 4, are required to remain where they are.  Inter-regional travel is highly limited(essential workers only) and will be monitored by Police.

How to keep safe in your bubble
  • Ensure that you practice social distancing by parking your vehicles at least four metres apart and staying at least two metres away from people outside your bubble.

  • Practice high levels of personal hygiene as recommended by the official government website for information on COVID-19 in New Zealand

  • Our public toilet facilities are hygienically cleaned three times a day. Please wash your hands for at least 20 seconds with soap and water and dry thoroughly.

  • Be patient, respectful and polite with our residents in the area and we will all get through this together.

Enjoy your extended stay and thanks for coming to see us.


Rates Services


Below is a list of Rates Services and their current status due to COVID-19.

Proposed rates increase cut from 5.4 to 3.9 per cent

Our Annual Plan for 2020/21 was signed off on Wednesday 29 April, with some adjustments to support business to get back to business and our communities to get back on their feet. 

A proposed rates increase was cut from 5.4 per cent to 3.9 per cent, and water rates increases also dropped from 6 per cent to 3 per cent. However, planned capital projects were given the green light and will be brought forward where possible to help create jobs and keep the economy moving, using local businesses and contractors wherever possible.

Rates relief

There are no plans to increase our fees and charges for the next year, including elderly housing rents, hall fees, dog registration and other regulatory fees. Clubs and community organisations using our facilities will be granted 12 month’s free rent. Various rates relief options have also been provided for those struggling to make payments. 
“We know many of our ratepayers are under financial stress at the moment, so we’re offering options, including an extension of time for the May 2020 rates instalment. Please don’t hesitate to contact the rates team and have a chat about how we can help,” Mayor Toby Adams.

Rates payment holiday

We are very conscious of the financial stress that many ratepayers in our district are under, so we are offering an extension of time for Rates Instalment 4.

To be eligible for consideration for the rates payment extension you will need to show:

  1. that, as a result of the impacts of COVID-19, you (as the owner occupier) have lost your job, or your normal income from all sources has been reduced by 20% or more for at least one month before the rates due date.

  2. or that your business has had a minimum 30% decline in actual or predicted revenue over the period of the month when compared with the same month last year, and that the decline is related to COVID-19.

Open Rates payment holiday form

Paying rates
  • We are unable to accept over the counter payments during the Level 3 Alert.
    There are four automated ways you can pay your rates during the Level 3 Alert – Automatic Payments (you set those up with your bank), EasyPay Direct Debit – (we set that up for you), Credit Card Payments through our website or Internet Banking. For more details see our payment methods or give us a call.

Rates Rebate appointments
  • On Friday 17 April 2020 the Epidemic Preparedness (Oaths and Declarations Act 1957) Immediate Modification Order 2020 was passed. The Order expressly allows a statutory declaration to be administered or taken using an audio-visual link or telephone instead of in the presence of the person making the declaration. This will be revoked when the Epidemic Preparedness (COVID-19) Notice 2020 expires (currently 25 June 2020, unless extended or revoked earlier).
  • This will allow rates rebates applications to continue while Covid-19 restrictions are in place, as the statutory declaration requirement in the application process can be fulfilled via audio-visual or telephone. The process requires the applicant to sign during the audio-visual link or telephone call and then send the signed document (or a photograph or scanned copy) to the person taking the declaration for them to sign. The Order doesn’t change the need for a ‘real’ signature, rather than an electronic signature.
  • If you need to apply for the 2019/2020 Rates rebate (applications close on the 30 June 2020), please contact our customer services team to book a telephone appointment. Phone 0800 734 834 (in district) or 07 862 8609.
Water meter readings
  • Water meter readings can resume during Level 3.

What if I can’t pay the rates amount due in full by the due date?

 If you are going to have difficulty paying your rates or water bills at this difficult time, please contact our Rates Team to talk about our full range of payment options.

If you pay by direct debit - We can offer a rates payment holiday of up to six weeks. This does mean your payments will increase going forward until you catch up. Please contact our team if this will be a help to you and they will arrange it.
If you pay by regular automatic payment - If you are paying regularly by automatic payment (AP) or by regular online banking, please don’t just stop these payments, a payment holiday only works if you contact our rates team.

You can contact our friendly team by phoning 0800 734 834 (from within the district) or 07 862 8609, emailing or by writing to PO Box 17, Paeroa 3640.

What about paying my water invoice?

The above arrangements are the same.

Will rates still be increased in the new rating year?

A Council meeting on Wednesday 29 April will make a decision on the 2020/2021 rating year.

When can I expect my next invoice?

Rates – your next rates invoice will be on its way to you at the beginning of May, with payment due 27 May 2020.
Water – your next water invoice will be on its way to you a little later than normal due to restrictions in place by Covid-19 level 4.

If you wish to receive your rates and water invoices via email instead of post, please request this by emailing



Service Requests

Services Requests

Below is a list of Service Requests and their current status due to COVID-19.

  • For all council related problems that require attention please notify us by doing a service request online or notify us on Facebook, by email or by phone 0800 734 834 (in district) or 07 862 8609.

    Although we will only be responding to essential service requests, we do want to hear about everything as we will get to them when Level 4 restrictions allow.

    For all URGENT service requests, please phone our 24/7 number 0800 734 834 (in district) or 07 862 8609.

  • Roading services are back to normal during Level 3. Council is seeking government funding/support to bring some planned works forward to help create jobs and keep our economy moving.
  • Planned and routine maintenance will start again – this includes transportation, drinking water, wastewater and storm water, as well as land drainage
  • Projects will get underway again. Some capital projects may be fast-tracked to aid economic recovery
  • Water connections and water meter connections will resume during Level 3