Scenery Car House

Hot Topics

COVID-19 Council Services

Our services at Alert Level 2.

Service Request Online

Do you have a Council related problem that requires attention?

Kerbside Collections

Week 2 begins Monday 22 November 2021

Three Waters Reform

Government’s proposed changes

We Need To Talk

See the topics we're consulting on...

Tirohia Landfill Resource Consent

View information about this application.

New mining proposals

OceanaGold presents proposal to extend mining life in Waihi to 2037 and beyond

covid19 govt header

For all information and updates on COVID-19 in New Zealand, please go to

Record your movements with the NZ COVID Tracer app, get it now and start using it. Use the QR code at any of our service locations when visiting.

Tracer app

What our services look like in Level 2 (A-Z)

Alcohol licences and Duty Manager certificates 

These will continue to be processed. 


Building consent applications will be accepted via AlphaOne as per normal.

Building inspection site visits will continue with health and safety measures in place.

View more about lodging a building consent

Pre-lodgement meetings

Face to face meetings with our Building Control Officers start again with Covid-19 safety measures in place including physical distancing, contact tracing and hygiene.

Please phone our office first to make an appointment. Call 07 862 8609 or 0800 734 834 (from within our district).

Can I book a building inspection?

Yes, building inspections will continue in Level 2 but with health and safety measures in place.  Priority will be given to inspections that were cancelled due to Level 4 lockdown. 

Can I view a property file?

Our preference is that you request property information online or apply for a LIM (Land Information Memorandum) report. This is because the viewing of physical files will delay their availability for the next customer due to Covid 19 requirements. 

Building Warrant of Fitness (BWoF)

Building Warrant of Fitness applications will not be processed in Level 2.


Cemetery services are still available.

  • Up to fifty people can attend a funeral or tangihanga if it is held indoors
  • Up to 100 people can attend a funeral or tangihanga if it is held outdoors (e.g. burial services at the cemetery)

Food and beverage are permitted at funeral wakes and tangi, but the food service protocols of restaurants must be adhered to, such as:

  • All people must be seated
  • Food must be served to them
  • Food not to be selected from a buffet table
  • Social distancing requirements must be met while seated
  • This applies to both indoor and outdoor events

To arrange a burial please contact us on 0800 734 834.

A new form has been created for use during Covid-19 Alert Level 2:

Further information on deaths, funerals and tangihanga can be found on the Ministry of Health website. 

Community Swimming Pools

Closed for the season

Community Managed Sports fields


 Council Meetings

Monthly Council meetings are continuing on their usual meeting schedule.

Council meetings will be held in the Council Chambers at Hauraki House.

The meetings may also be held remotely via Zoom for attendees at higher risk of severe illness should they contract Covid-19.

Council Offices


  • We are limiting the number of people in reception. 
  • Perspex screens have been installed at counters to reduce airborne risk.
  • Customers are required to adhere to the Government’s contact tracing and mask wearing requirements.
  • We will be taking extra precautions around cash handling.
  • If your enquiry doesn’t need a face to face visit, please call, email or send us a message on Facebook instead.


Animal control services return to normal.

To report excessive barking, wandering dogs or a dog displaying dangerous behaviour, please phone us or lodge a service request online. It helps us to identify a dog if you can safely take a photo of it and email it to

Do I have to register my new dog/puppy during Level 2?

Yes. For more information view dog registration

Food Act Registration and Food Verification (Audits)

We will continue to undertake administration services, provide general advice, and process all registrations.

During Alert Level 2, we will be undertaking remote verification where these are due, except for new businesses which we are required to undertake an on-site verification.

As we move to COVID-19 Alert Level 2, many more food businesses will be able to get back to making and selling food. To assist food businesses to re-open, easier processes have been created to allow them to change the way they do their business. The Ministry for Primary Industries have provided clear information about the safe practice requirements and making changes to your business during COVID-19.

We encourage all food businesses to contact us:
  • if your licence is/was due for renewal in August
  • if you are considering making changes to the way you sell or prepare food (including adding takeaways and delivery options) to ensure that you comply with the relevant legislation.



  • Participants in any events are limited to 100.
  • Event holders must ensure physical distancing, mask wearing, contact tracing and hygiene requirements are met.
  • Community Halls are open with the same requirements as for our Council halls.

This form must be completed:

What happens to my Hall booking?

If you have already paid for a booking that can no longer take place under Level 2 restrictions, please call us to arrange a credit, or a deferment to another date, once restrictions are lifted.

Hauraki Rail Trail


The Hauraki Rail Trail reopened under Alert Level 3

Riders are required to register online before riding, for contact tracing purposes. This requirement remains in place at Alert Level 2.

For more information, go to the Hauraki Rail Trail website

Justice of the Peace sessions

Information about these sessions are yet to be confirmed. See more about Justice of the Peace services

Land Information Memorandum

Standard and Urgent LIMS can be processed during Level 2

For LIM application information go to our LIM page.

Only email links to the report will be provided. No hard copies.

Can I view a property file?

Our preference is that you request property information online or apply for a LIM (Land Information Memorandum) report. This is because the viewing of physical files will delay their availability for the next customer due to Covid 19 requirements.


At Alert Level 2 our libraries will open and normal opening hours will resume.

Our normal programmes will not resume until Level 1. Some programmes may recommence with adjustments to ensure physical distancing can be properly maintained.

Meeting rooms are not available at Level 2.

Please wear a mask and observe physical distancing, contact tracing and hygiene protocols when visiting our libraries. Please stay at home if you are unwell.

When can I return my library books?

Afterhours bins will reopen at Level 2.

You will not be charged overdue fees while the library is closed (please disregard any automatic emails you may receive regarding overdue items).

If you requested items before we closed, we will hold these for you and you can pick these up when we reopen. Give us a call first to make sure the item is at your preferred location.

How can I renew my library book?

Most library books had been automatically checked out now until we moved to Level 2. You can renew your books in person when the libraries reopen at Level 2 or you can phone us and we will renew your books. Alternatively, you can go to our library website to renew items or download the Library app.

For more information about our library services go to visit our library website for services that can be accessed remotely.


Mowing of berms will continue, where we can do so safely.

Noise Control

Noise control services will continue as normal.

Parks and reserves


  • Playgrounds and park furniture (like picnic tables and benches) are open. 
  • Parks and reserves are open for use to get fresh air and exercise during Alert Level 2.
  • People should be vigilant about the Ministry of Health guidelines such as physical distancing of 2 metres from other members of the public; avoid touching your face, cough into your elbow and wash hands thoroughly when you return home.  
Can I take my kids to the park?

Yes, our playgrounds are open, but please observe Ministry Health guidelines – keep a 2 metre distance from other members of the public, avoid touching your face, cough into your elbow and wash your hands thoroughly on your return home. If you are feeling sick, please stay home.

Public toilets

All of our public toilets are open during Level 2.

View locations of all of our public toilets in the Hauraki district.

Rates payments

We’re accepting payments at our Council offices.

  • Eftpos or credit card is encouraged but we will accept cash payments.  Extra cash handling precautions will be in place.
  • There are also four online ways you can pay your rates:
    • Automatic Payments (you set those up with your bank),
    • EasyPay Direct Debit – (we set that up for you),
    • Credit Card Payments through our website or
    • Internet Banking.

For more details see rates payments, or give us a call.

Rates Rebates

Applications for 2021/22 rates rebates close on 30 June 2022. Please contact us to discuss appointment options. See more about the rates rebate scheme.

Resource consent 

Resource consent applications will continue to be processed remotely. 

Resource consent site visits will continue with health and safety measures in place.

Responsible (Freedom) camping

Responsible camping is welcome in the Hauraki District.

However, these are unprecedented times and it’s important we all follow the requirements of the COVID-19 Level 2, as imposed by the New Zealand Government.

Our number one priority is the well-being of our communities and this includes all visitors to our District.

Our responsible camping areas (freedom camping sites) will reopen during Level 2 with additional health and safety measures.


Services are back to normal.

Planned and routine maintenance started again in Level 3 – this includes transportation, drinking water, wastewater and storm water, as well as land drainage. 

Rubbish bins (town and parks)

Back to normal maintenance schedules.

kerbside collection - rubbish bag, recycling bin, glass bin

Rubbish and recycling

Full kerbside rubbish and recycling collections with yellow Council bags, recycling in wheelie bins, and glass in crates, will continue.

6 September is the beginning of Week 1 of our fortnightly recycling schedule. Look at the address sticker on your wheelie bin for the number 1 or 2 next to your collection day. That’s your recycling week. For example, Wed1 means your collection day is Wednesday and Week 1 is your recycling week to put out your wheelie bin and glass crate.

Yellow Council rubbish bags are collected every week.

View further information about collection and disposal:

Refuse Transfer Stations are open


  • These will be open at their usual times under strict measures to ensure the risk of transmission is reduced.
  • All payments are by Eftpos or Paywave only.
  • Use the QR Code or paperwork provided to sign in on site.
  • Masks to be worn by all on site, at all times.
  • If you have an exemption, please carry it with you.
  • Keep 2m physical distancing from other patrons, as per Government rules.
  • Ensure that all your recyclables are clean.
  • Always double bag personal hygiene items i.e. facemasks, gloves, and put it in your yellow rubbish bag.
  • Greenwaste will be accepted at both Waihi and Paeroa.
  • Please be patient and please be kind.

These will be open at their usual times under strict measures to ensure the risk of transmission is reduced. Please be patient as we will be managing the number of people on the site and this may mean a wait. Scanning the Covid code or signing in and wearing a mask on site is a condition of entry. All payments are by Eftpos or Paywave only.