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COVID-19 - what we're doingWe're back to alert level 2. Changes to our services include physical distancing and hygiene measures, washing your hands and coughing or sneezing into your elbow. Find out what's happening with our facilities, services and venues Find information about coronavirus |
Our Customer Charter
Your rights as a customer are:
- to be treated with respect
- to receive a timely and accurate response
- to have access to relevant information.
Our commitment to you:
- We will respond to you promptly.
- Our staff will identify themselves.
- We will provide knowledgeable staff at first contact.
- We will fairly interpret and apply the laws, by-laws and regulations.
- Our services standards will be freely available.
- We will review feedback from our customers.
Customer feedback:
- We welcome feedback about our service.
- The Council has formal feedback procedures. Ask for an information brochure, or use our Suggestions form to submit your feedback.
