Scenery Car House

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COVID-19 Council Updates

Stay up to date with Council operations, activities, and services.

COVID-19 in New Zealand

For all national updates and information

Service Request Online

Do you have a Council related problem that requires attention?

Kerbside Collections

Week 2 begins Monday 25 May 2020


Water restriction status

Waihi & Waikino water restrictions lifted, please conserve water.

We Need To Talk

Opportunities to tell us your thoughts...

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COVID-19 – what we’re doing

During the COVID-19 lockdown our number one priority continues to be the well-being of our communities, local businesses and staff.

We'll do our best to continue to meet the essential needs of our communities in these unprecedented times.

Find out what’s happening with our facilities, services and venues

Find information about coronavirus 

Our Customer Charter

Your rights as a customer are:
  • to be treated with respect
  • to receive a timely and accurate response
  • to have access to relevant information.
Our commitment to you:
  • We will respond to you promptly.
  • Our staff will identify themselves.
  • We will provide knowledgeable staff at first contact.
  • We will fairly interpret and apply the laws, by-laws and regulations.
  • Our services standards will be freely available.
  • We will review feedback from our customers.
Customer feedback:
  • We welcome feedback about our service.
  • The Council has formal feedback procedures. Ask for an information brochure, or use our Suggestions form to submit your feedback.