Customer Focused Council
“Your needs, our focus”
We are working hard to improve our service. We have implemented a Customer Charter which outlines our commitment to you.
We welcome suggestions from our customers. Staff from any of our offices would like to hear your idea.
While we strive to make sure we provide great service at all times, we understand that every so often, we might have done something that you didn’t like – so if you have a complaint please, tell us about it so we can continue to improve on our service to you, our ratepayers.
The information you provide will help to highlight areas where we could improve. We would also like to hear from you if things have gone well – your comments may help us make a change that makes our services even better.
If you would like to make a comment or suggest a way we could improve our service, you can:
- complete the Online Suggestions form;
- phone, write, or email us anytime; or
- print the Suggestions form (9KB)
, fill it in and post or deliver to our Council office.
Customer Charter
Your rights as a customer are:
- To be treated with respect
- To receive a timely and accurate response
- To have access to relevant information
Our commitment to you:
- We will respond to you promptly
- Our staff will identify themselves
- We will provide knowledgeable staff at first contact
- We will fairly interpret and apply the laws, bylaws and regulations
- Our service standards will be freely available
- We will review feedback from our customers
Customer feedback
- We welcome feedback about our service.
- The council has a formal feedback procedure. Ask for an information brochure or use this website to find out how to submit your feedback.
“Your needs, our focus”
