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Service Request Online

Do you have a Council related problem that requires attention?

Water restriction status

Total watering ban - Waihi, Waikino

Kerbside Collections

Week 1 begins Monday 13 January 2020



We need to talk

Issues we’re currently seeking feedback on.

Enviro Matters

Waste minimisation and climate change.

Service and operating hours for Christmas 2019 and New Year 2020

Christmas bells Council Offices 

For urgent issues during periods of closure please phone us on 07 862 8609 or 0800 734 834 (free from within the district). You may wish to log non-urgent issues with our FixIt - Service Request Online

  Mon Tue Wed Thu Fri Sat Sun
  23 Dec 24 Dec 25 Dec 26 Dec 27 Dec 28 Dec 29 Dec
All Offices 8:00am – 4:30pm 8:00am – 12 noon Closed Closed Closed Closed Closed
  30 Dec 31 Dec 1 Jan 2 Jan 3 Jan 4 Jan 5 Jan
All Offices Closed Closed Closed Closed Closed Closed Closed
   6 Jan            
All Offices  Normal hours resume:  8:00am – 4:30pm  View contact information
Christmas bells Libraries
  Mon Tue Wed Thu Fri Sat Sun
  23 Dec 24 Dec 25 Dec 26 Dec 27 Dec 28 Dec 29 Dec
Paeroa & Waihi Libraries 10:00am – 4:30pm 10:00am – 12 noon Closed Closed Closed Closed Closed
Ngatea Library 10:00am – 4:30pm 8:00am – 12 noon Closed Closed Closed Closed Closed
  30 Dec 31 Dec 1 Jan 2 Jan 3 Jan 4 Jan 5 Jan
Paeroa & Waihi Libraries 10:00am – 4:30pm 10:00am – 4:30pm Closed Closed Closed Closed Closed
Ngatea Library 10:00am – 4:30pm 10:00am – 4:30pm Closed Closed Closed Closed Closed
  6 Dec            
Paeroa & Waihi Libraries Normal hours resume: 10:00am – 4:30pm 
Ngatea Library Normal hours resume: 8:00am – 4:30pm 

Hauraki District Libraries website

Christmas bells Swimming Pools 
  Mon Tue Wed Thu Fri Sat Sun
  23 Dec 24 Dec 25 Dec 26 Dec 27 Dec 28 Dec 29 Dec
 Council swimming pools 6am-6pm 6am-6pm Closed 11am-5pm 6am-6pm 11am-5pm 11am-5pm
  30 Dec 31 Dec 1 Jan 2 Jan 3 Jan 4 Jan 5 Jan
 Council swimming pools 6am-6pm 6am-6pm Closed 11am-5pm 6am-6pm 11am-5pm 11am-5pm
  6 Jan            
 Council swimming pools Normal hours resume: View swimming pool hours
Christmas bells Refuse Transfer Stations
  Mon Tue Wed Thu Fri Sat Sun
  23 Dec 24 Dec 25 Dec 26 Dec 27 Dec 28 Dec 29 Dec
Paeroa 12:30pm - 5:30pm 12:30pm - 5:30pm Closed Closed 12:30pm - 5:30pm 12:30pm - 5:30pm 12:30pm - 5:30pm
Waihi  10:00am - 4:00pm Closed Closed Closed 10:00am - 4:00pm 10:00am - 4:00pm 10:00am - 4:00pm
  30 Dec 31 Dec 1 Jan 2 Jan 3 Jan 4 Jan 5 Jan
Paeroa 12:30pm - 5:30pm 12:30pm - 5:30pm Closed Closed 12:30pm - 5:30pm 12:30pm - 5:30pm 12:30pm - 5:30pm
Waihi  10:00am - 4:00pm Closed Closed Closed 10:00am - 4:00pm 10:00am - 4:00pm 10:00am - 4:00pm
  6 Jan            
Paeroa Normal hours resume: 12:30pm - 5:30pm   Closed Wednesdays and public holidays
Waihi Normal hours resume: 10:00am - 4:00pm   Closed Tuesdays, Thursdays and public holidays  View more about refuse transfer stations
Christmas bells Kerbside Refuse & Recycling Collections -
One day later on Christmas week. Usual day on New Year 2020 week

Collections will be one day later on Christmas week but will be unaffected on New Year week and will occur on the usual day.

Extra collections for Whiritoa will commence Wednesday 1 January. Schedule available further below.

The timetable below shows the collection dates and the items to be collected.

Please remember to have your items out on the kerbside by 7:30 am.

Please help keep our rubbish collectors safe.

(* Denotes collection one day later than usual due to a public holiday.)

Township Collection Day Christmas What to put out Collection Day New Year What to put out
Whiritoa Monday 23 December Refuse bags only Monday 30 December Refuse bags and all recycling
Saturday 28 December Refuse bags and glass Wednesday 1 January Refuse bags and glass
    Saturday 4 January Refuse bags and glass
Kerepehi, Turua Thursday 26 December Refuse bags only Wednesday 1 January Refuse bags and Recycling
Waitakaruru, Ngatea, Kaiaua Thursday 26 December Refuse bags and Recycling Wednesday 1 January Refuse bags only 
Waihi, Waikino Friday 27 December Refuse bags only Thursday 2 January Refuse bags and Recycling

Karangahake, Mackaytown, 
Paeroa

Friday 27 December Refuse bags and Recycling Thursday 2 January Refuse bags only

View information about kerbside collections

Christmas bells Whiritoa Refuse & Recycling Collections 

Extra collections will be held over the 2019/20 holiday period to cater for the increased holiday population.

(* indicates collection one day later than usual due to a public holiday.) 

Township Collection Day What to put out
Whiritoa Monday 23 December Refuse bags only
Saturday 28 December Refuse bags and glass
Monday 30 December Refuse bags and recycling
Wednesday 1 January Refuse bags and glass
Saturday 4 January Refuse bags and glass
Monday 6 January Refuse bags and recycling
Wednesday 8 January Refuse bags and glass
Saturday 11 January Refuse bags and glass
Monday 13 January Refuse bags and recycling
Wednesday 15 January Refuse bags and glass
Saturday 18 January Refuse bags and glass
Monday 20 January Refuse bags and recycling
Wednesday 22 January Refuse bags and glass
Saturday 25 January Refuse bags and glass
Tuesday 28 January  Refuse bags and recycling
Thursday 30 January * Refuse bags and glass
Saturday 1 February Refuse bags and glass
Monday 3 February Refuse bags and recycling
Wednesday 5 February  Refuse bags and glass
Saturday 8 February Refuse bags and glass

8 February is the last day of Whiritoa's extra collections. Collection days will be back to normal starting 10 February 2020.


Christmas bells Building and Resource Consent Processing

If you submit a resource or building consent after Friday 20 December 2019 it may take longer than usual to be processed due to the Christmas/ New Year break.

This is because under the Resource Management Act 1991 and the Building Act 2004, the statutory processing clock stops over Christmas and New Year.

In other words, the period between 20 December 2019 and 10 January 2020 is excluded from the 20 working day time-frame we are required to process consents within.

So if you are thinking about submitting a building or resource consent, it would be a good idea to get in touch with us to discuss your needs and avoid disappointments. 

See more about Building in Hauraki

Christmas bells LIM (Land information Memorandum) Requests 

There may also be delays in the processing of LIM requests between 20 December 2019 and 13 January 2020.

This is because the period between these dates doesn’t count as working days in accordance with the Local Government Official Information and Meetings Act 1987.

Any request for a standard LIM must be received by Friday 7 December, in order to be issued before Christmas.

If a request is made after 5 December, you would need to apply for an Urgent LIM. Please note that any Urgent LIM request must be received by Monday 16 December 2019.

Note: There is an extra charge for an Urgent LIM

See more about LIMs