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COVID-19 - what we're doing

We're back to alert level 2.

Changes to our services include physical distancing and hygiene measures, washing your hands and coughing or sneezing into your elbow.

Find out what's happening with our facilities, services and venues

Find information about coronavirus 

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We’re here to help

If you’re experiencing difficulty in meeting your payments at this difficult time, or you have arrears on your rates bill, please don’t hesitate to contact us. We understand meeting rates payments or water bills can be difficult at the best of times, and we’re always happy to talk about payment options/arrangements to make things easier for you.

Also, remember there are other places that you can go to get help, including Work and Income and your bank.

Talk to us about a payment plan, or a payment holiday for your rates, if needed. Also, remember there are other places that you can go to get help, including Work and Income and your bank.

Rates are a charge against a property (rating unit), based on the rateable capital value of the property and what the property is used for. Listed are Rates instalment dates and methods of payment.

How Much are My Property Rates? 

Use the online search of the Rating Information Database for all properties with the Hauraki District. 

When are Rates Instalments Due?  

Rates instalment dates (excluding water rates) for the 2020/2021 rating year (1 July 2020 to 30 June 2021) by way of four instalments:

Instalment Due Date Last date before penalty incurs
One 26 August 2020 28 August 2020
Two 25 November 2020 27 November 2020
Three  24 February 2021 26 February 2021
Four 26 May 2021 28 May 2021
Rates payment holiday

We are very conscious of the financial stress that many ratepayers in our district are under, so we are offering an extension of time for Rates Instalment 4.

To be eligible for consideration for the rates payment extension you will need to show:

  1. that, as a result of the impacts of COVID-19, you (as the owner occupier) have lost your job, or your normal income from all sources has been reduced by 20% or more for at least one month before the rates due date.

  2. or that your business has had a minimum 30% decline in actual or predicted revenue over the period of the month when compared with the same month last year, and that the decline is related to COVID-19.

Open Rates payment holiday form

View the Rates Flyer May 2020 [PDF, 1.1 MB] pdf.gif

How Can I Pay My Rates? 

We provide many different payment options. Council is very flexible in how it receives the rates payments.

Rates can be paid by:

Credit Card payments online - The Hauraki District Council can now accept credit card payments for your rates.  To use this service you will need to have both your rates assessment number and your valuation number which you will find on your Rates Invoice. Further instructions are available once you go to 'Pay by credit card' below.

Pay by credit card

Payments by credit card will incur an additional charge of 2.355% plus 17 cents per transaction (including GST). This applies to all credit card types. This is to cover the costs associated with accepting credit card payments.

More information and forms for: 

Perhaps you may be eligible for a rebate of your rates. Strict eligibility criteria apply. Read more about Rates Rebates.

Council in setting rates follows the results of the Revenue and Financing Policy that is contained in the Annual Plan and the Hauraki Long Term Plan. View the policies.

An easy to understand explanation of what you pay and why can be found in Property & Water Rates Explained.