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COVID-19 Council Updates

Stay up to date with Council operations, activities, and services.

Kerbside Collections

During the COVID-19 lockdown rubbish will be collected fortnightly on your normal recycling week. 

Week 1 begins Monday 6 April 2020

COVID-19 in New Zealand

For all national updates and information

Service Request Online

Do you have a Council related problem that requires attention?

Water restriction status

Waihi & Waikino alternate days for outdoor water use.

Drainage Committee elections

Nominations 25 February to 4:00pm Tuesday 31 March 2020.

We Need To Talk

Opportunities to tell us your thoughts...



COVID-19 – what we’re doing

During the COVID-19 lockdown our number one priority is the wellbeing of our communities and staff.

We'll do our best to continue to meet the essential needs of our communities in these unprecedented times.

Find out what’s happening with our facilities, services and venues

Find information about coronavirus 


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Some aspects of this service may have changed due to COVID-19 lockdown restrictions.

We’re here to help

If you’re experiencing difficulty in meeting your payments at this difficult time, or you have arrears on your rates bill, please don’t hesitate to contact us. We understand meeting rates payments or water bills can be difficult at the best of times, and we’re always happy to talk about payment options/arrangements to make things easier for you.

Also, remember there are other places that you can go to get help, including Work and Income and your bank.

Talk to us about a payment plan, or a payment holiday for your rates, if needed. Also, remember there are other places that you can go to get help, including Work and Income and your bank.

For more information about making payments during COVID-19 lockdown.

Rates are a charge against a property (rating unit), based on the rateable capital value of the property and what the property is used for. Listed are Rates instalment dates and methods of payment.

How Much are My Property Rates? 

Use the online search of the Rating Information Database for all properties with the Hauraki District. 

When are Rates Instalments Due?  

Rates instalment dates (excluding water rates) for the 2019/2020 rating year (1 July 2019 to 30 June 2020) by way of four instalments:

Instalment Due Date Last date before penalty incurs
One 20 August 2019 28 August 2019
Two 20 November 2019 27 November 2019
Three  20 February 2020 26 February 2020
Four 20 May 2020 27 May 2020

How Can I Pay My Rates? 

We provide many different payment options. Council is very flexible in how it receives the rates payments.

Rates can be paid by:

Credit Card payments online - The Hauraki District Council can now accept credit card payments for your rates.  To use this service you will need to have both your rates assessment number and your valuation number which you will find on your Rates Invoice. Further instructions are available once you go to 'Pay by credit card' below.

Pay by credit card

Payments by credit card will incur an additional charge of 2.355% plus 17 cents per transaction (including GST). This applies to all credit card types. This is to cover the costs associated with accepting credit card payments.

More information and forms for: 

Perhaps you may be eligible for a rebate of your rates. Strict eligibility criteria apply. Read more about Rates Rebates.

Council in setting rates follows the results of the Revenue and Financing Policy that is contained in the Annual Plan and the Hauraki Long Term Plan. View the policies.

An easy to understand explanation of what you pay and why can be found in Property & Water Rates Explained.