In the dark over streetlight problems?
When streetlights are out, the time taken to get them working again will depend on how many of them are out and sometimes on notifying the right authority.
One or two in a street
The Council often receives service requests for lights to be fixed. This is a good way to log a problem if one or two streetlights aren’t working, and we can usually arrange repair work quite quickly.
The whole street or neighbourhood
But if a whole street or neighbourhood has no power, it’s a network issue. The Council doesn’t have a hotline to the network company, PowerCo, so the action we can take is to notify Council’s electrical energy supplier, currently Genesis Energy, who then takes the matter up with Powerco. In effect the Council is an additional link in the communications chain.
Your electricity retailer
Reporting any network fault directly to your electricity retailer is the quickest way to get the information through, find out if work is being done on the network, and get the best estimate on the time the service will be restored. You can find the contact number for your electricity retailer on your power bill.
Power lines down
PowerCo also has an emergency number, 0800 27 27 27, to report dangerous situations such as power lines down or other hazards to the network.