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COVID-19 Council Updates

Our services at Alert Level 2.

Service Request Online

Do you have a Council related problem that requires attention?

Kerbside Collections

Week 1 begins Monday 10 August 2020


We Need To Talk

Opportunities to tell us your thoughts...

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COVID-19 - what we're doing

We're back to alert level 2.

Changes to our services include physical distancing and hygiene measures, washing your hands and coughing or sneezing into your elbow.

Find out what's happening with our facilities, services and venues

Find information about coronavirus 

In the dark over streetlight problems? 

When streetlights are out, the time taken to get them working again will depend on how many of them are out and sometimes on notifying the right authority.

StreetlightOne or two in a street

The Council often receives service requests for lights to be fixed. This is a good way to log a problem if one or two streetlights aren’t working, and we can usually arrange repair work quite quickly.

The whole street or neighbourhood

But if a whole street or neighbourhood has no power, it’s a network issue. The Council doesn’t have a hotline to the network company, PowerCo, so the action we can take is to notify Council’s electrical energy supplier, currently Genesis Energy, who then takes the matter up with Powerco. In effect the Council is an additional link in the communications chain.

Your electricity retailer

Reporting any network fault directly to your electricity retailer is the quickest way to get the information through, find out if work is being done on the network, and get the best estimate on the time the service will be restored. You can find the contact number for your electricity retailer on your power bill.

Power lines down

PowerCo also has an emergency number, 0800 27 27 27, to report dangerous situations such as power lines down or other hazards to the network.