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Alert

Ngātea Service Centre temporary closure

Ngātea Service Centre will be closed 15–22 July while we move into Hauraki Plains Library & Community Centre: He Pātaka Kōrero. Online services and phone support remain available.

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Antenno

Antenno has a fresh new look

Purple is the new orange. Everything else stays the same. You can still report issues and get updates.

Already have the app? Then you don’t need to do a thing. It'll update automatically. Your settings and preferences stay put.

Antenno App

Report issues and get local alerts from Hauraki District Council

Antenno is a free app that connects you directly to Hauraki District Council. Report issues like potholes, dumped rubbish or damaged footpaths straight from your mobile phone. Get local alerts for the places you care about. Choose what matters to you, nothing else.

No login required. No personal information needed. Just download the app, save your places, and you’re connected.

Report issues to us

Spotted something that needs fixing? Open Antenno, take a photo and send it to us. No need to figure out who to call or which department to contact. Just hit send and our team will take care of the rest.

Things you can report:

  • Water leaks
  • Potholes and road damage
  • Damaged footpaths or signs
  • Dog barking continuously
  • Graffiti
  • Ideas or suggestions for council

and more.

For URGENT requests anytime please phone 07 862 8609 or freephone 0800 734 834 (from within the District) so we can respond immediately. Antenno reports are reviewed and processed during business hours.

Get local alerts

We'll send alerts straight to your mobile phone for the places that matter to you. No need to check multiple sources or search for information. You’re in control of what you hear about.

Alerts you might receive:

  • Water shutdowns and outages
  • Roadworks and road closures
  • Rubbish and recycling reminders
  • Council events
  • Public safety notices

and more.

Save multiple places - home, work, school, a rental property, your parents’ place - and get alerts relevant to each one. If a topic isn’t useful to you, turn it off.

Get Started by Downloading the App

  1. Download Antenno from the App Store or Google Play on your phone. It’s free.
  2. Save the places you care about — enter an address for each one.
  3. That’s it. You’ll start receiving alerts when something relevant comes up, and you can start reporting.

How to:

  1. Open your app store
  2. Search for Antenno
  3. Install
  4. Open
  5. Add places - add all the addresses of people or places that you care about, home, work, school, etc. Give each address a nickname for easy identification.
    It's important to have the correct address i.e. street number, street name, town.

You'll receive a "Welcome to Antenno" message.

Add addresses for other councils too, if you have whānau that live in another location, or you commute to work from another district. Matamata-Piako, Hamilton City, Waikato District Council and Western Bay of Plenty District Councils all use the Antenno app.

You will have an option to turn off message topics for any of your places when they come in, to customise your preferences. You'll be able to see your preferences in the Your Places section and turn them back on again if you change your mind.

For technical support with the Antenno app, contact the Antenno support team at antenno.support@datacom.co.nz.

No. Antenno is completely free. There are no ads either.

No. Antenno doesn’t require a login or any personal details. Just enter the addresses of places you’re interested in and you’re set.

No. There is no location tracking. You enter the addresses of the places you want to receive alerts for. You may choose to share your current location when submitting a report but that's not mandatory. It is possible to indicate the location of the issue searching for an address or tapping on the map.

Antenno sends you information relevant to the places that you are interested in. If it covered an entire district, you’d end up sifting through posts that are not of interest to you. If something affects the whole area, you’ll still receive it regardless of which address you’ve saved.

Yes. If another council uses Antenno, you’ll receive alerts for any address you save in their area too. For example, if you own a property in another district and that council uses Antenno, just add the address and you’ll receive their updates.

Yes. Each post has a settings icon that allows you to opt out of that topic. You can also opt back in at any time through My Places on the app.

Each notification shows which of your saved places it relates to, with the place’s nickname displayed at the top. If a notification is relevant to multiple saved places, all their nicknames will appear.

If there haven’t been any incidents or updates relevant to your saved places, you won’t receive notifications. Antenno will let you know when something comes up.

Antenno needs a Wi-Fi connection or mobile data to receive notifications. If you’re offline, you’ll receive any notifications relating to your places once you’re connected again.

Antenno uses Google for its address data. New addresses appear once Google Maps is updated. In the meantime, save a nearby address or a street name. Nearby addresses generally receive the same notifications. Tip: if using a street name, choose a short street for the most accurate results.

We’ll respond via the app during business hours to let you know we’ve received your report and have passed it to the relevant team. Any further follow-up will come directly from that team by email or phone.

For URGENT requests anytime please phone 07 862 8609 or freephone 0800 734 834 (from within the District) so we can respond immediately. Antenno reports are reviewed and processed during business hours.

Yes. Antenno doesn’t require personal information or a login. You can read the full Antenno privacy policy at https://datacom.com/nz/en/legal/antenno-privacy-policy

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