Who is responsible for water pipes and leaks?
Your responsibility
It’s the property owner's responsibility to fix leaks and pay for any repairs on leaks that occur on the property side of the water meter. If you can see your meter spinning it’s on the property side. Contact your plumber.
We recommend you fix leaks as quickly as possible, this will save you money and reduce water wastage. If it takes you a long time to fix your leak, it may affect your ability to claim a leak remission.
Find out more:
Council responsibility
If there is a leak between the water main and the water meter, Council will repair this as quickly as possible, once notified. The meter will not be spinning if the leak is on the council side and it will not affect any meter readings on your property.
Report leaks you spot on the roadside.
Let us know if you've seen a leak as soon as possible. Report it with the Antenno app or give us a call. Our 24 hour, 7 day service number is: (07) 862 8609 or 0800 734 834 (from within the district).
Cross-lease boundaries
Any issues of responsibility within the legal boundary (original title of the property) are a matter for the property owners, who should refer to the terms of the cross-lease.